Damage in Spain?
Report damage quickly and clearly without stress
A claim is always inconvenient. And it is even more annoying when it happens in another country, with different rules and in a language that is not your own. At such a time, above all, you want clarity, peace of mind and someone to take care of it for you.
At GrupoXandra we won't leave you alone in that.
We track everything for you, take over contact with the insurer and keep you informed step by step.
That way you don't have to worry about procedures, documents or phone calls; we do it for you.
We accompany you from start to finish.
You report the damage, we take care of the rest. Clear communication, personal guidance and support in your own language, so that you can get on with your business quickly and without any extra stress.
How to report damage?
You are not on your own. We take care of it as if it were our own file.
By e-mail (recommended)
siniestros@grupoxandra.eu
Note: Always state:
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your name and policy number
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brief description of what happened
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The date and place of the claim
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Any few photos or documents
This allows us to pick up your file correctly right away.
Call us (emergency only)
965 637 134 | Monday to Friday from 10h-14h
Telephone contact is for urgent situations only, such as immediate risks or situations that cannot be delayed.
We deliberately work in writing (form or e-mail), because this is faster, clearer and safer for you and for handling with the insurer.
Why do we work in writing as much as possible?
Because this is the safest, clearest and most stress-free way for you.
Everything is in black and white, in your own language, without misunderstandings. That way, no information is lost, your file is built correctly from the first moment, and the claim can be handled faster and more efficiently.
We keep track, documenting every step and following up on your case from start to finish, with a single point of contact who handles everything for you.
What happens next?
Once you report your claim in writing, we take over completely from you. This is how the process works:
Receipt & confirmation
We receive your report and acknowledge receipt immediately
That way you will know right away that everything arrived properly.
Opening the file
We open the claim file directly with your insurer and verify that all information is correct and complete. You don't have to make any arrangements or follow-up calls yourself.
Follow-up & expertise
If necessary, an expert is called in.
We follow this up for you and remain your permanent point of contact throughout the process.
Handling & Disbursement
We actively follow up on the case and keep you informed in writing of every important step until the claim is settled correctly and compensation is paid.
Emergency assistance outside office hours
In case of urgent damage or emergencies outside of our office hours, you can directly contact take up with The 24/7 helplines of our insurance partners.
Home insurance | Zurich 24/7
- Locksmith / locked out
- Burglary damage & glass breakage
- Plumber for water loss
- Electrician at power outage
Dispatch service for foreign customers:
(German, English, French or Spanish)
Auto Insurance | Zurich 24/7
Car glass/parts (Car Glass):
Breakdown relief:
Assistance during your trip:
Health insurance | DKV 24/7
Global Assistance:
Medical urgencies & helplines:
Practical tips in case of damage
Always take photos or videos of the damage.
Note date, time and circumstances.
In case of theft: report it to the police and keep the police report.
Don't throw damaged goods away immediately: the expert needs to be able to see them.
Do you have questions about damage in the residence?
Do you have questions about car damage?
Do you have questions about damage caused by natural disasters?
Why report damage through GrupoXandra?
We do more than forwarding.
We accompany your claim file from start to resolution: quickly, clearly and personally
Your benefits at a glance:
VIP treatment with your insurer
As a VIP agent, we ensure that your case is taken up and followed up with priority.
One permanent point of contact
You will have one contact person who knows your file and guides you step by step.
No need for a Spanish call center
No need to call or explain everything again yourself. We handle the notification and follow-up for you.
20+ years of experience with Spanish insurers
We know the procedures and know how to avoid delays and make your case go smoothly.