PRIVACY POLICY

WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

Controller: GRUPO XANDRAVK, S.L.

CIF: B54135660

Mailing address: Laseda Gastro Village - Alicante Golf, Avenida Locutor Vicente Hipólito, 03540, Alicante, Spain

E-mail address: info@grupoxandra.eu

WHAT KIND OF DATA DO WE PROCESS?

Depending on the products, services or functionalities you wish to use, we may process different types of data. In general, this includes the following data:

  • Id. (e.g., name, last name, language, country from which you communicate with us, contact information, etc.).
  • Connection, geolocation and navigation data (e.g., when you communicate with us via a mobile device)
  • Commercial information, if you are subscribed to our newsletter
  • Data about your preferences and interests

When we ask you to enter personal data to access a particular functionality or service of the website, certain fields will be marked as mandatory, as they are necessary to provide the service.

If you decide not to provide these details, you may not be able to register or use certain services or functionalities.

FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?

Depending on your interaction with our website, we process your personal data for the following purposes:

Handling of requests

To handle requests or questions you submit through the various channels on our website.

We process only the personal data strictly necessary to manage or respond to your request.

Marketing

If you subscribe to our newsletter, we use your personal data to periodically send you company news and informational communications.

You may unsubscribe at any time, free of charge, via the processing manager's e-mail address or via the instructions in each communication.

Social network management

If you follow us or contact us through social networks, we process the information you provide through these networks solely to reply to your messages or comments and to manage our contact list.

Analysis of usage and quality (cookies)

When you visit our website, we process navigation data for analytical and statistical purposes, in order to understand website usage and make improvements.

In addition, we sometimes conduct quality actions and satisfaction surveys to identify areas for improvement.

WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

The legal basis for processing your personal data depends on the purpose of the processing:

  • Information requests: your informed consent
  • Marketing: your explicit consent
  • Social networks: Your informed consent when you contact or follow us
  • Cookies: your consent to the setting of cookies through our website

HOW LONG DO WE KEEP YOUR DATA?

  • Information requests: for the time necessary to process your request and thereafter 1 year
  • Marketing: until you unsubscribe from the newsletter
  • Social networks: as long as necessary to process your request and as long as you are our follower

DO WE SHARE YOUR INFORMATION WITH THIRD PARTIES?

Personal data will not be provided to third parties except in the following cases:

  • legal obligation
  • your explicit consent
  • legitimate interest, about which you will be informed in advance

We are active on the following social networks: Facebook, LinkedIn, X, Instagram and YouTube, to inform our followers about news and services.

You can voluntarily visit these networks through the links on our website or directly through your browser or app.

We are not responsible for the use of your data by these social networks. However, when data results from an interaction with our official accounts, we are joint controllers with the relevant social network.

Please consult the privacy policy of each social network before using it:

International data transfers

Any international transfers of personal data (e.g. via cookies or social networks) are based on your explicit consent, unless there is an adequacy decision, appropriate safeguards or other legal basis.

WHAT RIGHTS DO YOU HAVE?

We respect the confidentiality of your personal data and guarantee the exercise of your rights.

You can exercise your rights free of charge by sending an e-mail to info@grupoxandra.eu , indicating your request and the right you wish to exercise.

If necessary, we may ask you for proof of identity to verify your identity.

You have the right to:

  • Access your personal data
  • have incorrect data corrected
  • Have your data deleted when it is no longer needed
  • have the processing restricted
  • withdraw your consent at any time
  • Receive your data in a structured, common and machine-readable format and transfer it to another controller
  • object to processing based on legitimate interest

In addition, you have the right to file a complaint with the competent supervisory authority, in particular with the Spanish Data Protection Authority (AEPD).:

https://www.aepd.es/portalwebAGPD/index-ides-idphp.php

CHANGES TO THE PRIVACY POLICY

We may modify this privacy policy as we deem appropriate. In the event of significant changes, we will notify you via the website or by e-mail so that you can review the changes and, if desired, object or opt out of a service.

INFORMATION ABOUT COOKIES

We use cookies and similar technologies to facilitate your navigation, analyze how you interact with our website and, in certain cases, display personalized advertisements.

Read our Cookie Statement for more information about the cookies used, their purposes and other relevant details.