Take contact on with GrupoXandra
Need questions or advice? We will help you
How we work
We work from 8:00 a.m. to 4:00 p.m. every weekday.
During these hours, we are constantly busy handling your files: preparing applications, drafting policies, following up on claims, contacting insurers and carefully processing all the paperwork.
Our telephone availability is from 10:00 am to 2:00 pm.
In this time zone, we can guarantee that we can speak to you immediately and personally without affecting ongoing cases. Outside these hours, we work hard behind the scenes to process your requests, quotes and claims as quickly as possible.
Do you have a question outside our telephone accessibility?
Please feel free to send us an e-mail. We will reply as soon as possible.
Contact
Health expenses:
General insurance:
We take the time to review each message carefully and reply to your e-mail as soon as possible.
Our telephone accessibility
Monday through Friday: 10:00 a.m. - 2:00 p.m.
Closed on Spanish holidays
Outside of these hours, we continue to work behind the scenes on your files, applications and claims.
Emergency assistance outside office hours
In case of urgent damage or emergencies outside of our office hours, you can directly contact take up with The 24/7 helplines of our insurance partners.
Home insurance | Zurich 24/7
- Locksmith / locked out
- Burglary damage & glass breakage
- Plumber for water loss
- Electrician at power outage
Dispatch service for foreign customers:
(German, English, French or Spanish)
Auto Insurance | Zurich 24/7
Car glass/parts (Car Glass):
Breakdown relief:
Assistance during your trip:
Health insurance | DKV 24/7
Global Assistance:
Medical urgencies & helplines: